Shipping policy

Order Processing Time

  • All orders are processed within 1–6 business days, depending on order volume and product availability.
    Processing time does not include shipping transit time.
  • Once your order has been shipped, you will receive a confirmation email with tracking details. Please note that tracking updates may not appear immediately after label creation.

Shipping Responsibility & Delivery

  • Once a package is handed over to the carrier and marked as delivered, Arctic Scent is not responsible for loss, theft, or damage.
  • We strongly recommend shipping insurance, which can be purchased at checkout for added protection.

Signature Requirement

  • Orders over $250 require a signature upon delivery.
  • If you choose to waive the signature requirement, you accept full responsibility for the package once it is marked as delivered by the carrier.
  • Arctic Scent will not be liable for lost, stolen, or missing packages if the signature is waived or package is marked as delivered.

Damaged Packages

  • If a signature-required package arrives visibly damaged, do not accept delivery.
  • Please refuse the package and return it to the driver.
  • Accepting a damaged package (including signing for it) releases Arctic Scent from liability for damage claims.